Contact Center Services
With 17 contact centers in the United States, Canada, Latin America, Europe, and Asia, SSG supports customer interactions in over 20 languages.
Outbound Contact Center Services
Our Outbound Contact Center Services increase customer loyalty, boost sales, and enhance overall market presence. With a focus on results and customer satisfaction, we offer the following solutions tailored to your needs:
Our experienced agents specialize in both direct and indirect sales strategies, helping your brand scale. Whether it’s cross-selling complementary products or up-selling premium services, we ensure your offerings resonate with your target audience and drive revenue growth.
We generate high-quality leads through targeted outreach. Additionally, our team handles appointment scheduling efficiently, ensuring your sales representatives focus on closing deals rather than administrative tasks.
We maintain positive relationships with your customers through professional follow-up calls, which help nurture loyalty and trust.
Our collections services offer a polite and empathetic approach to ensuring financial commitments are met without harming customer relations.
Gain valuable insights into your customer base with our surveys. We provide actionable data on customer satisfaction, preferences, and public opinion, helping you refine your strategies and stay ahead of the competition.
From data entry to administrative tasks, our back-office support services streamline your operations, enabling your team to focus on their core responsibilities.
We handle all customer inquiries with professionalism and empathy. Whether it's white glove luxury retail support, expert travel booking or empathetic patient support, our team is committed to delivering exceptional customer service every step of the way.
- Voice or digital order support.
- Payment processing and billing inquiries.
- Returns Mitigation.
- Customer Loyalty &
- Retention.
- Consultative sales.
- Voice of the Customer.
- Booking appointments for services or consultations.
- Managing and rescheduling appointments as needed.
- Customer follow-up and feedback.
- Helping people when they need it most.
- Providing support during emergencies or disasters.
- Coordinating with relevant teams to address critical issues.
- Help Desk - Tier 1-3 troubleshooting.
- Voice, chat, email and video channels.
- Consumer Products,
- Hardware, Software & App support.
Inbound Contact Center Services
At SSG, every customer interaction builds brand loyalty for our partners because we are manically obsessed (in the best possible way) with getting it right the first time.
Back-Office Support for Seamless Operations
Behind-the-scenes efficiency is critical to exceptional customer service. Our back-office support services handle essential tasks, ensuring that your front-line operations run smoothly and efficiently. We are technically equipped to work in our own or in our partner’s systems.
SSG performs critical tasks that keep operations running smoothly for companies big and small. Document processing, eligibility confirmation, claims processing, logistics support, fraud prevention, social media monitoring and manufacturing support is just a small sample of our back-office support functions.
Contact Center Services
From our first day in business, Support Services Group has focused on providing the right People, Technology, and Solutions. We are obsessed with excellence, and every decision is driven by that guiding principle.
SSG is a global organization, but we haven’t lost sight of the driving force behind our growth — A commitment to delighting customers during every interaction. Our passion is that strong.
Flexible Approach Approach
Support Services Group offers an integrated support system tailored to each client’s diverse needs. From start-ups with aggressive growth trajectories to Fortune 500 companies, SSG partners with brands that demand a complete solution.
SSG understands that each client has unique needs. Our implementation process is flexible as SSG adapts to the systems and procedures required by every client. We not only enrich your brand by providing an effortless customer experience, but SSG also reduces your costs through process improvement and innovative technology.
Language
With 17 contact centers in the United States, Canada, Latin America, Europe, and Asia, SSG supports customer interactions in over 20 languages.
Our language capabilities are growing stronger as we expand around the globe in response to the diverse needs of our clients.
Technical Support Support
The Internet of Things is continuously evolving and changing how consumers interact with your products and experience your brand. Our omnichannel support services allow your customers to interact using the channel that is most comfortable to them. Rest assured, your customers will receive knowledgeable and efficient product support from our representatives, wherever and whenever they need us.
SSG has provided specialized Tier 1 to Tier 3 Technical Support for some of the world’s leading brands for over two decades now. We have a highly skilled technical support team whose focus is on first-call resolution and brand loyalty. We believe it is essential for tech teams to live and breathe troubleshooting, so our Contact Centers have product labs where hands-on problem solving is ingrained in every program.
- Tier 1, Tier 2, and Tier 3 technical support
- Certified Technicians are available (A+, C+, MCSE, etc.) as required
- Software support and Helpdesk Services
- Consumer Electronics Product troubleshooting and support
- Full sales lifecycle support
- Pre-sales, sales, cross selling and upselling, RMA and Warranty Support
Our Operations
Call Center Services
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Read about us. e-Brochure
Results that Matter
Global Financial
Company
< 60 Days
Exceeded speed to profiency goal
Leading Electronics
Brand
7%
Increased customer satisfaction within 60 days
Major Logistics
Company
39%
Exceeded sales goal
Omnichannel Solutions Solutions
Our offer of Voice, Email, Chat, and Social Media support platforms ensures the customers’ timely engagement in their preferred communication platform.
Voice Support – As the backbone of our business, our voice support is designed to provide world-class interpersonal interactions between your brand and its customers. We have 24/7 inbound and outbound voice support solutions tailored to meet your needs.
Email Support – Our industry-leading email ticketing system offers a comprehensive view of the entire interaction, including post-email surveys, simple escalation to supervisors, real-time dashboards, and reports to facilitate personnel management.
Live Chat Support – Chat support lets you meet your customers at their preferred location and time. With our live chat solutions, you can provide real-time agent support in various language translations to your customers without having to place a phone call. Chat can be seamlessly embedded into your website and linked into your existing CRM or Support Services Group CRM of choice.
Social Media Monitoring – Social media has become a significant player in promoting the company’s brand, engagement, and constantly changing consumer base. We ensure that our agents are comfortable and trained in using social media monitoring tools and are fully immersed in your vision and mission, culture, and branding as they engage and monitor your brand’s social media presence.
Customer Care
SSG delivers world-class customer service because we take the time to learn what is important to your brand and customers. After the discovery process, SSG designs your program to leverage best practices from each organization. It all starts with hiring the ideal talent to represent your brand. SSG agents must be passionate about the product and role or it simply doesn’t work. Training, Operations, Quality, and Technology take the same collaborative approach, and the end result is a program that delivers excellence, increased customer loyalty, and exceptional value.
Contact Center B2C Revenue Generation Generation
Whether you need a dedicated or shared sales team, SSG offers everything from lead generation to soft cross-selling to seasoned inside sales professionals. We have decades of experience generating revenue for leading brands and have the expertise to improve conversions.
Contact Our Sales Team
Explore Partnering with SSG Today
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