INDUSTRIES - Consumer Electronics

Consumer Electronics Support

Earn 5-star Reviews, Gain Market Share with SSG Product Support

Building Brand Loyalty One Interaction at a Time

With the ever-evolving landscape of the Internet of Things, it is crucial to provide top-notch customer service that builds trust and loyalty. At Support Services Group, our omnichannel support services allow customers to connect with us through their preferred channels, ensuring competent and efficient support from our representatives.

For over two decades, SSG has provided specialized Tier 1 to Tier 3 Technical Support for leading consumer electronic brands. We invest in in-depth training, up-to-date knowledge, and live product labs to ensure our representatives have thorough product knowledge and hands-on user experience. Our agents become experts on your products, genuinely embrace your brand, and promote customer satisfaction while elevating your brand reputation.

Because we understand the customer journey and keep our promises, we have highly referenceable clients.

SSG provides voice support for each of our retail and e-commerce clients, and for a large number of them we also provide email, chat support, and social media support.

Here are some success stories of our retail and e-commerce clients and how SSG has helped them achieve better results. Read on and find out how we can bring the same level of success to your business.

CLIENT SNAPSHOT #1

SSG provides Sales, Customer Support, and IoT Tech Support for America’s leader in floor-care technology.

SSG consistently delivers CSAT scores of more than 10% above target.

Won 100% of wallet share over incumbent BPO in just two years.

Program has scaled to over 17x from starting size.

CLIENT SNAPSHOT #2

We provide Customer Support and B2B and B2C Technical Support for a worldwide consumer electronics brand.

SSG seamlessly staffs up and down to handle seasonal volume fluctuations

Provides valuable VOC data to the client’s Japanese partners

Realized drastic improvements across the board:

• CSAT – Customer Satisfaction Rating

• AHT – Average Handle Time

• FCR – First Call Resolution

Testimonial from One of Our Clients:

“SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to put up a new site in record time to support our customers’ requests.

They demonstrated flawless execution and overcame all challenges to achieve full performance in 90 days, which was validated through consumer CSAT scores that exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with.”

Why Choose Us?

"ON IT" Culture

We put our clients first and do what we say we are going to do!

Guardians at the Gate

SSG takes an Agnostic Approach to technology. We help our partners choose wisely when it comes to AI solutions.

We Perform, Perform, Perform!

SSG leads the way in Voice Engagement because we invest heavily in Digital Agent Enablement.

SSG’s first customers were consumer electronics brands. We have over 25 years of experience supporting brands that place high importance on Customer Satisfaction. Whether it is customer care, tech support, or sales, SSG is the BPO partner for electronics brands.