Category: Industry Insights

Lori Merritt — SVP of Client Services at Support Services Group — discusses personalized customer support for luxury brands. Find out how SSG ensures agents feel personally connected to our clients’ products and services, and see how this turns sales...

In luxury retail, the stakes are uniquely high when it comes to customer experience (CX). As Senior Vice President of Client Services at Support Services Group (SSG), I’ve seen firsthand how emotional investments and brand loyalty intertwine, creating a distinct...

Timothy Blank — Chief Revenue Officer at Support Services Group (SSG) — met with our thought leadership team to discuss the intricacies of business process outsourcing (BPO). With years of expertise in the industry, Tim shares valuable insights into why...

In the high-stakes arena of business, the customer experience (CX) has evolved from a secondary concern to a primary driver of growth and reputation. Particularly for fast-scaling companies, managing a sophisticated CX strategy can be daunting. An up-and-coming moving concierge...

Lori Merritt — SVP of Client Services at Support Services Group — explains why personalized customer service is crucial for luxury retail brands. Ensuring consistent, elevated experiences across all interactions requires empathy, emotional intelligence, and the ability to adjust responses...