Support Services Group serves
Our partnerships range from newly on-boarded to 35+ year relationships with an average client tenure of 4 years.
Our seasoned management team emphasizes our client’s vision of customer service and support.
Since its foundation, Support Services Group has continuously developed and improved leading-edge applications to meet our clients’ needs. We combine excellence in people, cutting-edge technology, and quality-oriented processes to tailor solutions that meets our clients’ exact business requirements.
We find the best client relationships are built upon earned trust and the constant pursuit of improving the customer experience. Our best partners are transparent, collaborative, and solution focused. The SSG team drives loyalty for clients because we live and breathe their brand and values.
“Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service. Client relationships are important to me, and I find that the leadership team is very approachable, dependable, and accommodating. The SSG team is always willing to explore innovative approaches and new technologies to elevate our service experience and reduce customer effort. Their global footprint also makes it easy and cost-effective to provide multi-lingual support.”Ebrahim HyderVP, Michael Kors Customer Service
“SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to quickly ramp, SSG was able to stand up a new site during the pandemic in record time to support our consumers requests. They demonstrated flawless execution and overcame all challenges to achieve full performance in 90 days which was validated through consumer CSAT scores which exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with.”Razi S.Associate Director, BISSELL Consumer Care
“At the beginning of the pandemic, our online business grew "exponentially". This resulted in a sudden increase of support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don't know how we would have been able to handle these volumes without them!”Ruth JonesManager, JOANN Customer Care
“Chat was +86% for us in 2020 and we would not have been able to meet our SLA’s without our partnership with Support Service Group. The team at Support Service Group has given us the ability to lean into additional staffing to meet our customers’ demands. We have been able to meet our service level agreements and customer expectations.”Susan CampbellVera Bradley
“Jennifer and the S2G team are consummate professionals with excellent communication that allows us to quickly optimize each day. Through Jennifer’s leadership, we have been able to hit KPI goals and grow 10x in agent hours at Costa Rica in less than a year.”CRO, Chief Revenue OfficerData-driven and Performanced-based Publishing Company
“We have been working with the leadership of SSG for over 10 years now. They have truly become a second family to our company. Initially we had had over 8 sites across the USA and Latin America. For quality of work and cost purposes it made sense for us to consolidate to two sites one in the USA and one in Costa Rica, with the majority of the work going to Costa Rica. We love working with them because they offer the flexibility and adaptability to step up to challenges when called upon. That was very uncommon for us to find onshore. Year over year we never ceased to be amazed of the achievement of the goals we set forth.”Sr. Director of Customer CareOnline Credit Reports and Identity Protection
“With barely a one-year collaboration with SSG, they have literally exceeded our expectations in terms of achieving the KPI targets alongside with good quality of service. They are very dependable and can be counted on anytime.”Cathy SanchezSmart Communications Manager
“SSG has been providing service in EWB for the last 4 years and is continually delivering with excellent services. They are always accessible to provide assistance and ever ready to adjust to all our evolving requests.”Jennifer CabungcagEast West Bank
“Our partnership with SSG is based on loyalty and commitment to be the best in class. The agency continues to be one of the most dependable agencies in collections. It's not always the result that truly matters but the how and the hard work they show monthly makes them a valuable part of our team.”Cris Ivan CruzMetrobank Midrange Head
“Amid lockdowns and the ongoing Covid pandemic, SSG remained customer-focused and target-centered. They delivered exceptional results and strove to go beyond expectations. Looking forward to having a stronger partnership and a more fruitful business with SSG.”Banking and Finance Industry Client
“SSG Team has turned out to be one of the most consistent agencies in hitting its monthly flow rates and rewrite target this year. The team listens to the recommendations of its business partner and immediately adjusts its manpower/operations to fit the needs of its client. We are looking forward to even more exemplary performance in the next coming months.”Agency ManagerBanking and Finance Industry Client
“SSG Tele-verification and Encoding teams remain to be our major contributors in delivering volumes of processed applications via outsourced channels. Their strong Operations and IT teams have also helped us consistently meet our business requirements.”Credit Systems ManagerBanking and Finance Client
“SSG has always been responsive, and services provided by the bank is seamless and in a timely manner.”Banking and Finance Industry Client
“SSG is a trusted collection agency catering to different financial institutions. SSG started providing financial services to ACS Philippines last 2018, and given their track record, we foresee more years of a great partnership with them.”John Julius BalbasSenior Manager under Recoveries and Repossession Department, AEON Credit Service (Philippines) Inc.
“The people CIMB work within SSG are very hands-on, particularly in achieving the productivity and quality standard. Also, the SSG team is reliable in providing their insights and recommendations when it comes to improving capacity planning, productivity, and quality. The team is also very agile in implementing feedback that CIMB gives to them. It's been a pleasure working with the SSG team!”CIMB PH
“We've been working with the company since 2018. In 3 years, we have our ups & downs, but we are happy that we're getting the support we need. I trust SSG will give us more production and efficiency without compromising the quality of work.”Banking and Finance Industry Client
“SSG has been helpful with us in meeting our turnaround time. We appreciate their support and willingness to extend their time even on weekends to meet our goals.”Banking and Finance Industry Client
“Our partners at SSG are all pleasant to work with and they are quick at implementing reporting tools that we have introduced in the past 2 months. I am grateful for the flexibility of the members of their outbound and inbound sales teams and appreciate that their team leaders are very responsive. We count SSG as a valuable partner and I look forward to the many more opportunities that await us in BPI.”Joy Roxanne B. GoCards & PL Alternative Channels Team Head, BPI Sales
“SSG has been a great Third Party Telesales partner for BPI in terms of achieving SIP Loans Bookings goals since 2019.”Reynaldo Mangaliman Jr.Channel Manager, Third Party Telesales & Direct Sales
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