Industry

Restaurant & Automotive

Restaurant Industry Expertise 

We understand how vital brand protection is in the current competitive food-service industry. As well as providing a consistent and quality customer experience, restaurants are also expected to handle customer feedback and recovery.  

Leading global brands trust Support Services Group to bring together the people, processes, and technology needed to deliver exceptional customer experience each time. We support you in creating great customer experiences while minimizing costly complaints. 

The customer experience you create will determine your success, be it a brand or a franchisee. Collection, analysis, and response to customer feedback across all channels are critical.

Our exclusive CustomerPulse platform combines multiple customer data points in one platform to allow the organization’s stakeholders to overview the customer experience across all channels and take action based on comprehensive data. Our customer experience solution will help you: 

  • Determine locations or areas where the volume of customer complaints is exceptionally high 
  • Track improvement in customer loyalty, brand image, and delivery of critical factors
  • Categorize customer feedback and trends over time 
  • Mentor your teams through opportunities for improvement and compliments for a job well done 

Employee Hotline Support 

Besides providing coherent and excellent customer experiences in multiple restaurants, it is also essential to ensure that many employees at each location have a place to give feedback and ask for help. We offer 24 x 7 x 365 Employee Hotline Support for many of our QSR and franchise clients. 

Our exclusive EmployeePulse platform gathers employee feedback and immediately delivers high-priority items to the right parties. This platform enables your key stakeholders to evaluate the workforce climate and take targeted and specific measures to improve. 

  • Determine locations or areas where the volume of employee complaints is exceptionally high. 
  • Acknowledge and celebrate positive feedback. 
  • Track improvement of critical factors or company initiatives. 
  • Categorize employee feedback and trends over time. 
  • Trend-mapping by location, region, manager, etc. 
  • Management and reporting of franchise/regional escalations. 
  • Mentor your teams through opportunities for improvement and compliments for a job well done. 

 Automotive Industry Expertise 

Support Services Group understands that automotive sales and services remain highly competitive in a rapidly evolving market. We can help you protect your brand’s value, listen to your customer’s voice, and find new clients. In addition to this, we can also help you build exceptional customer experiences and reduce costly complaints. 

Our exclusive CustomerPulse platform combines multiple customer data points in one platform to allow the organization’s stakeholders to overview the customer experience across all channels and take action based on comprehensive data. Our customer experience solution will help you: 

  • Determine location or parts and models where the volume of customer complaints is exceptionally high 
  • Track improvement in loyalty and delivery of critical factors 
  • Categorize customer feedback and trends over time 
  • Mentor your teams through opportunities for improvement and compliments for a job well done 
1
300 S. 13th St. Waco, TX 76701
2
109 W. Panther Way Hewitt, TX 76643
3
1572 S. Dixie Dr. St. George, UT 84770
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121 Mill St. Auburn, ME 04210
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860 Spring St. Westbrook, ME 04092
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9 Willey Rd. Saco, ME 04072
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645 Belleville Ave. New Bedford, MA 02745
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3400 South Park Pl, Grove City, OH 43123
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5454 Airport Hwy, Toledo, OH 43615
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308 N Main St, Bowling Green, OH 43402
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116 King St. North Sydney, NS B2A 3R7
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Juan Navarrete 172, Local X3, Colonia Valle Grande, Hermosillo, Sonora, C.P. 83205, Mexico
13
Matex, 167, San José Province, San José, Costa Rica
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Calle Andrews, Cristobal, Colon, Panama
15
Calle Sabana Larga, Edificio No. 152 Santiago De Los Caballeros, R.D.
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Metropolitano I Building, 3rd Level, 27 de Febrero Avenue, Santiago De Los Caballeros
17
Budapest, Róbert Károly körút 70, Floor 4, Hungary
18
Klapka utca 13., Balatonboglár, Hungary
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7100 Szekszárd, Széchenyi utca 40, Hungary
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Level 13A, Tower 9, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen, U1, Sha Alam, Selangor Darul Ehsan, Malaysia
21
107 L.P. Leviste Street, Makati, 1630 Metro Manila, Philippines
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FPN Epic Centre, A.S. Fortuna St, Tipolo, Mandaue City, 6014 Cebu, Philippines

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