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Media (Publishing)

Enhancing customer satisfaction with engaging and high-standard support

Luxury Brand Specialists Providing White-Glove Support

Media publishing companies operate in a dynamic and fast-paced environment where delivering exceptional customer service is essential to maintaining a loyal customer base.

OUR SERVICE OFFERING

At SSG, we focus on building a customer service engagement strategy to serve as an extension of your brand while caring for your loyal customers. We train and support our customer service team to ensure they have the skills and knowledge to handle various customer issues. This includes responding promptly to inquiries and complaints, providing clear and concise information, and maintaining a professional and courteous tone.

Verticals – Media (Publishing)

e-Brochure

CLIENT #1

Publishing and digital media company dedicated to journalism across the United States, handling over 25 newspapers brands of their own.

Customer Service & Sales

Top-notch customer care for inbound sales and retention for each newspaper

Realized drastic improvements across the board on the clients:

  • Save Rate 40% above goal
  • Save Rate above 50% on digital subscribers when print market stopped

Customer service team trained with the expertise needed in account verification, login issues and payment and balance questions

Secure Payment procedures overseen by the Quality Analytics department

CLIENT #2

One of the largest local newspapers in the United States.

Customer Service & Sales

High-quality customer service for outbound, sales and retention

Currently providing support from Mexico exceeding client expectations by delivering the following results:

  • Save Rate consistently above goal each month
  • SSG sugested promo rates and improved saved percentage by 10%.

Excellent support with highly detailed empathy in assisting with customer concersn, prioritizing customer satisfaction.

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