“We have been working with the leadership of SSG for over 10 years now. They have truly become a second family to our company. Initially we had had over 8 sites across the USA and Latin America. For quality of work and cost purposes it made sense for us to consolidate to two sites one in the USA and one in Costa Rica, with the majority of the work going to Costa Rica. We love working with them because they offer the flexibility and adaptability to step up to challenges when called upon. That was very uncommon for us to find onshore. Year over year we never ceased to be amazed of the achievement of the goals we set forth.”
Sr. Director of Customer CareOnline Credit Reports and Identity Protection
Industry
Energy & Utilities
BPO Services
Support Services Group understands that energy and utility companies are increasingly challenged to improve customer satisfaction in the current marketplace. Consumers require that they interact with their energy providers 24/7 via their preferred communication channel. As an extension of your team, Support Services Group responds to your customers on their request via their preferred communication channel.
We can provide customized solutions and experienced agents to sell your services, retain your customers, and provide high-end customer service on your brand’s behalf. You can rely on us to improve customer satisfaction, increase customer loyalty, and support energy efficiency programs.
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