Lorem ipsum dolor
sit amet consectetur.

That is why we are laser-focused on providing the right People, Technology,
and Solutions, then collaborating with clients to improve the customer journey.

Our Culture
SSG People

About SSG

Support Services Group was founded in 1998 with a simple mission to provide exceptional customer care for brands that value customer satisfaction and loyalty. They provide customized Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, Membership Services, Travel, and other areas. 

Learn More

Solutions

Tailored

Collaborative

Insightful

Engaged

Trusted

Solutions & Services

Contact Center Services

Support Services Group has focused on offering the best People, Technology, and Solutions since our founding. We value excellence, and it is the guiding principle that guides all our decisions. 

 Despite being a global company, we haven’t lost sight of what has driven our success: a commitment to satisfying customers at every touchpoint. 

Technical Support
Customer Care
Omnichannel Solutions
Contact Center B2C Revenue Generation
Solutions & Services

Business Intelligence Solutions

SSG’s Business Intelligence Solutions deliver valuable and actionable data for continual improvement. Our global leadership teams have a thorough understanding of our business and collaborate with you to achieve superior performance and customer satisfaction. 

Our service allows us to provide significant insight from important consumer data, allowing you to fine-tune your operations and improve your bottom line: 

True Business Intelligence
Automated Redaction
Multi-channel Customer Satisfaction Surveys
Speech Analytics
Intelligent Custom IVR Solutions
Solutions & Services

Professional B2B Sales & Revenue Generation

Our Professional B2B Services are designed to help firms generate leads and income. These services also assist your sales team in increasing productivity, increasing revenue, and overcoming problems such as coverage, development, market penetration, open territories, and access to prospects.

Lead Generation
Full Cycle Sales
Outbound Sales Program
Inbound Partner Escalation Support
Partner Account Management
Marketing Automation
Partner Management & Recruitment
Appointment Setting
Solutions & Services

Performance Management

Support Services Group has focused on offering the best People, Technology, and Solutions since our founding. We value excellence, and it is the guiding principle that guides all our decisions. 

 Despite being a global company, we haven’t lost sight of what has driven our success: a commitment to satisfying customers at every touchpoint. 

Solutions & Services

Technology Enhanced Tools

Support Services Group is committed to fostering long-term client relationships through collaboration, customization, and excellence. To that aim, we consider ourselves to be a client’s trusted technological advisor. Our technological platform distinguishes us from traditional call centers. We’ve put a lot of effort into developing a solid, cutting-edge cloud software platform, collaborating with industry leaders in each vital sector (telephony, CRM, and analytics/reporting). 

AI Powered Solutions
Telephony
Reporting & Analytics
Knowledgebase
State Of the Art Workforce Planning
Customer Relationship Management (CRM)
Learning Management System (LMS)

Industries Served

SSG has worked with a wide range of sectors to provide Contact Center Services, Business Intelligence Solutions, Professional B2B Sales & Revenue Generation, and Performance Management:

Retail & Ecommerce

Consumer Electronics

Energy & Utilities

Financial Services

Crisis Support & Response Management

Healthcare

Restaurant & Automotive

DTC Sales

Testimonials

Our client relationships range from newly formed to 35+ year relationships, with an average client tenure of 4 years. Our seasoned management team places a strong emphasis on our client’s customer service and support vision.

Support Services Group has been a great partner for many years. Their flexibility, attention to detail, and commitment to delivering on our brand promise have helped us provide award-winning, world-class customer service. Client relationships are important to me, and I find that the leadership team is very approachable, dependable, and accommodating. The SSG team is always willing to explore innovative approaches and new technologies to elevate our service experience and reduce customer effort. Their global footprint also makes it easy and cost-effective to provide multi-lingual support.

Ebrahim HyderVP, Michael Kors Customer Service

SSG has been an excellent partner! Their flexibility to accommodate various team sizes was a great fit for our business. When we needed to ramp quickly, SSG was able to stand up a new site during the pandemic in record time to support our customers’ requests. They demonstrated flawless execution and overcome all challenges to achieve full performance in 90 days which was validated through consumer CSAT scores that exceeded the national service benchmark. Great partners, great execution, and a pleasure to work with.

Razi S.Associate Director, BISSELL Consumer Care

At the beginning of the pandemic, our online business grew “exponentially.” This resulted in a sudden increase in support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don’t know how we would have been able to handle these volumes without them!

Ruth JonesManager, JOANN Customer Care

We absolutely enjoy working with our SSG team and greatly appreciate the value they bring to our operation. Not only do they consistently provide outstanding quality in the services they provide, but they always go the extra mile with proactive process recommendations, which have proven to add even more efficiencies to the Mercedes factory.

Attila AgocsFacility Manager, Mercedes Benz

We’ve been partnered with SSG since forever, and in all that time, we’ve never felt the need to look elsewhere. Our business has significant fluctuations in volume, and our internal team is small – meaning SSG has to respond to unplanned calls at a moment’s notice, and they always do. They offer tremendous flexibility and performance and have been a key contributor to our 30+ years of success.

Mike TaylorDirector of Operations, Paul Fredrick

Contact Us

We want to hear from you, let us know how we can help you or your business!