Support Services Group Believes Forging True Partnerships is a Must
That is why we are laser-focused on providing the right People, Technology, and Solutions, then collaborating with clients to improve the customer journey.
Support Services Group Believes Forging True Partnerships is a Must
That is why we are laser-focused on providing the right People, Technology, and Solutions, then collaborating with clients to improve the customer journey.
People. Technology. Solutions.
Support Services Group began in 1998 with a simple mission – to deliver extraordinary customer care for brands that prioritize customer satisfaction and loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel and more.
In order to provide outstanding customer service support to a broad range of leading global brands, it is essential to have strong language capabilities. That is why Support Services Group adds languages and site locations to satisfy demand in emerging markets. We currently support over 20 languages and are adding more to accommodate global brands.
“At the beginning of the pandemic, our online business grew exponentially.
This resulted in a sudden increase of support interactions and the need to double the size of our team. SSG was able to accommodate the numbers we needed, no questions asked! I don’t know how we would have been able to handle these volumes without them!”
Ruth Jones
Manager, JOANN Customer Care
What Sets Us Apart
Support Services Group customizes our programs to the EXACT requirements and needs of each client.
Each client is unique, so no two programs are the same.
Life at SSG
A great place to start a career. We promote from within, and many of our Global Leadership Team started their careers on the phones and learned the business from the ground up, eagerly taking on more responsibility when opportunity struck. If you are looking for a company that treats its team members like family and provides viable career paths, SSG is for you.
Interaction
Strategy⚡
Our goal is to drive brand loyalty by providing frictionless interactions based on customer preference. In short, we help customers where and how they want to be helped. If that means a chat one day, SMS the next, and a follow-up call the day after that, SSG will handle each interaction with ease because our Omni-channel solution is seamless and intuitive.
Contact Center Services
We offer an integrated support system, tailored to our clients’ diverse needs, covering a wide range of operation sizes.
― Learn moreBusiness Intelligence Solutions
Support Services Group’s Business Intelligence Solutions offering provides meaningful and actionable data that drives continuous improvement.
― Learn moreProfessional B2B Sales & Revenue Generation
Our Professional B2B Services are designed to assist in developing lead and revenue generation for businesses.
― Learn morePerformance Management
Our sophisticated multi-dimensional workforce tool is a management mechanism for a wide range of contact channels, media, and skills.
― Learn more
Award-Winning Customer Service
Awards & Certifications
Support Services Group Wins Big in 2023 Stevie® Awards for Sales & Customer Service with 22 Stevie® Awards and a Grand Stevie® Award
Luxury Fashion Brand and SSG – True Partnership Lifecycle
New features
Channel Strategy Clears Backlog for Retail Client⚡
100% agent retention through ramp
Emails handled per hour increased by 14% 📝
Email AHT reduced by 10%
QA scores increased from 94.6 to 97.1%
Added Voice support in June and reduced AHT by 7%
Added chat support in June and improved AHT by 19%
